考题一

You are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10 th May.

l       Write a short memo to your office administrator

(来源：英语交友 http://friends.englishcn.com)

*Saying who is starting work and when: (来源：英语图片 http://photo.englishcn.com)

*Telling him what Mark McCabe’s desk should be put.

(来源：英语麦当劳－英语杂志 EnglishCN.com)

*Suggesting where Mark McCabe’s job will be

(来源：英语麦当劳－英语快餐EnglishCN.com)

l        Write 30----40 words on your Answer Sheet (来源：英语论坛 http://bbs.englishcn.com)

SANPLE  

To: Office Administrator

From: Manager (来源：英语麦当劳www.EnglishCN.com)

Date:

Subject: New Employee

(来源：英语麦当劳－英语杂志 EnglishCN.com)

A new employee, Mark McCabe, will join us on 10th May. He will take charge of the Sales section. Would you please arrange his desk in the room of Sales section. (来源：英语麦当劳－英语杂志 www.EnglishCN.com)

  (来源：英语e问e答 http://ask.englishcn.com)

考题二 (来源：英语麦当劳－英语杂志 www.EnglishCN.com)

Your company has received a lot of criticism of its telephone service. You looked into the most common complains and made the following notes:

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  (来源：英语美食指南 http://food.englishcn.com)

*Phone left to ring too long before answering. (来源：英语分类信息 http://fl.englishcn.com)

*Calls answered impolitely, e.g. just ‘hello’. (来源：英语博客 http://space.englishcn.com)

*Transferring calls automatically to colleague------often colleague doesn’t know about the transfer, or how long it will be. (来源：英语聊天室 http://chat.EnglishCN.com)

*Taking massages-----some employees not writing messages down (date, time, caller’s name and number).
The Services Director has asked you to write a memo to call staff on recommended telephone procedure.

l       Write the memo in about 100---120 words, explaining how staff should use the phone. Use the information in your notes above. (来源：英语博客 http://space.englishcn.com)

l       Write on your Answer Sheet (来源：英语麦当劳－英语快餐EnglishCN.com)

Sample
To: All Staff (来源：英语博客 http://space.englishcn.com)

Subject: Recommended for all staff to know we should use phones, because we have received so many complaints from our customers.  The following are some recommended telephone procedure:

(来源：英语图片 http://photo.englishcn.com)

1.       Do not leave the phone to ting too long before answering

2.       Answering calls politely, instead of just saying  ‘hello’.

(来源：EnglishCN英语博客基地)

3.       Let colleague know the transfer and how long the call will be when transferring calls. (来源：英语麦当劳www.EnglishCN.com)

4.       Take down messages including date; time, caller’s name and number. (来源：英语交友 http://friends.englishcn.com)

(来源：英语分类信息 http://fl.englishcn.com)

考题三

(来源：英语电影下载 http://bt.englishcn.com)

You work for a company, which produces laser printers. You are visiting another company, Soft cell, to buy some computer software for your department. They have expressed an interest in your company’s printer and you would like to take twenty brochures and three sample printers with you. (来源：英语麦当劳－英语学习门户 EnglishCN.com)

*Write a short note to Mr. Jim Asana, the sales manager.

*Ask for his permission to take these items. (来源：英语美食指南 http://food.englishcn.com)

*Explain why you want them. (来源：EnglishCN英语博客基地)

*Mention the time and date when you want to collect them. (来源：英语麦当劳－英语杂志 www.EnglishCN.com)

Write 30----40 words on your answer sheet. (来源：英语学习门户网站EnglishCN.com)

Sample
  To: Mr. Jim Asano (来源：英语麦当劳www.EnglishCN.com)

Massage: (来源：英语论坛 http://bbs.englishcn.com)

   May I have you permission to take twenty brochures and three sample printers with me when visiting Softcell who have expressed an interest in our printers. I will come to collect them at 8 am Thursday morning.