Groupware - Software that facilitates shared data on the enterprise among all or a selected group of users, specifically for Personal Information Management (PIM) data and e-mail. Groupware allows authorized users to update PIM data and communicate via e-mail to update files and information critical to the entire enterprise.

Infrared - A method for transferring data between devices using infrared (line-of-sight) technology instead of cables or other wired connections.

Infrastructure - The matrix of operating systems, software, support, security measures and devices used by the enterprise.

In-house developer - Software application developers within a company or organization charged with creating or manipulating business solutions that support and evolve the enterprise.

Licensing fees - An up-front and either one-time or annual cost to install software developed by a third-party onto your network.

Mission-critical data - Information critical to a particular task.

Mobile - A device that is designed for use outside the office or in the field.

Off-the-shelf applications - Prepackaged software developed to accommodate common needs and thus not typically customizable.

PDA - The acronym for Personal Digital Assistant (see below)