Personal Information Management (PIM) - A suite or combination of software applications for mobile handheld devices that typically includes an address book (or contacts), to-do lists, e-mail functionality, and a calendar/datebook.

PIM - The acronym for Personal Information Management (see above).

Platform - The foundation of a strategy from which existing and new applications and devices are supported and integrated into the enterprise, with allowances for future technology and evolving solutions.

Platform vendors - Sellers of off-the-shelf software packages specific to an operating system or device data platform.

Pilot - Implementing a product or solution to a limited, representative group to gain insight and evaluate feasibility for the entire organization.

Professional Services - Enterprise business consulting that includes: research and analysis; needs assessment and scope of work; strategic planning; solutions design, development, and deployment; testing; training and workshops; maintenance and on-going management toward a total mobile solutions strategy.

Real-time - The ability to immediately transfer and update data at the server and client through a wireless connection.

Return on Investment (ROI) - The time it takes to payback (or recoup) the amount of money invested in a technology or strategy.

ROI-The acronym for Return On Investment.